Refund Policy — Lively E-Bike

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Last updated: June 26, 2025

No Refunds or Returns at This Time
Lively E-Bike is a growing business and currently does not offer refunds or returns on any products, including conversion kits, batteries, throttles, or eBikes.

Future Changes
We hope to introduce refund and return options once the business is more established. Any updates will be posted on this page.

Warranty
We do not provide a warranty ourselves. However, many products come with a manufacturer’s warranty included in the box. Please refer to the warranty documents provided by the supplier for any manufacturer support.

Damaged or Faulty Items
If you receive an item that is damaged or faulty upon arrival, please contact us immediately with photos and details. We will work with our suppliers to resolve the issue where possible. Please note that this does not guarantee a refund or replacement, but we will do our best to assist.

Deposit and Test Rides for eBikes
For eBikes sold via test rides, a deposit is required to secure the bike and prevent time-wasting. If the bike is not purchased after the test ride, the deposit will be refunded promptly.

Customer Responsibility
Customers are responsible for inspecting products upon delivery. By placing an order with Lively E-Bike, you acknowledge and accept these terms.