Refund Policy

Last Updated February 27th, 2026
Lively Ebikes is operated by Denis Baciu trading as Lively Ebikes, based in East London, United Kingdom.

This policy applies to online purchases.

1. Your Right to Cancel (UK Customers)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods.

To exercise your right to cancel, you must notify us in writing at:

Returned items must:

Items that show signs of installation, wiring, damage, wear, or modification may be refused or subject to a deduction.

Customers are responsible for return shipping costs unless the item is faulty.

We recommend using a tracked and insured service for returns.

The following items are exempt from cancellation rights once production has started:

These products cannot be cancelled once the build process has commenced.

If your item arrives damaged or faulty:

We will assess the issue and provide repair, replacement, or refund where appropriate under UK consumer law.

Customers must allow reasonable opportunity for troubleshooting before a refund is considered.

Once returned goods are received and inspected, refunds will be processed within 14 days.

Refunds will be issued to the original payment method.

Original shipping costs are non-refundable unless the item is faulty.

We may refuse returns where:

Customers must contact us directly to resolve any issue before initiating a payment dispute.

Failure to provide opportunity for resolution may result in full contestation of the chargeback with supporting delivery and transaction evidence.