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Privacy Policy

🔐 Privacy Policy for Lively eBike

Last updated: June 26, 2025

Lively eBike (“we”, “our”, or “us”) values your privacy and is committed to protecting the personal information of our customers and site visitors. This Privacy Policy explains how we collect, use, store, and protect your data. By using our website, placing an order, or contacting us, you agree to the terms outlined below.

1. What Information We Collect

We may collect the following types of information:

  • Name and signature (for in-person sales or agreements)

  • Email address, phone number, shipping address (door number, road name, postcode) — when you order online

  • Instagram/TikTok username or contact info, if you contact us via social media

2. How We Use Your Information

We use the data we collect for the following reasons:

  • To process and fulfill orders

  • To send confirmation emails and messages

  • To contact you if needed regarding your order or deposit

  • To share shipping details with our supplier, so products can be shipped directly to you

  • To calculate our monthly earnings and track business performance

We do not use your data for email marketing or send spam messages.

3. Sharing Your Information

We only share your data with:

  • Our suppliers — for delivery purposes only

  • Wix.com — our website and eCommerce provider

  • Payment platforms used during checkout (like Wix Payments, Stripe, or Apple Pay)

We do not sell or trade your personal data to anyone, ever.

4. Cookies and Tracking

Our website is powered by Wix, which may automatically use cookies to:

  • Remember your cart

  • Improve website performance

  • Monitor basic traffic and analytics

  • Keep your browsing secure

You may see a cookie banner when visiting the site. You can manage cookie preferences through your browser settings.

5. How Long We Keep Your Data

We keep order-related and contact information indefinitely, unless you ask us to delete it. This is mainly for:

  • Financial records and business performance tracking

  • Handling repeat customer orders

  • Preventing fraud

If you ever want your data removed, just ask us (see Section 7).

6. Your Rights (UK GDPR)

As a UK resident, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any incorrect information

  • Ask us to delete your data

  • Object to or restrict processing in some cases

7. How to Contact Us

For anything related to your personal data (questions, access, deletion), contact us via:

We'll aim to respond within 7 business days.

8. Changes to This Privacy Policy

We may update this policy as needed. The latest version will always be available on our website, with the date updated at the top.

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