Accessibility Statement
 

Last updated: February 27th, 2026
 

Lively Ebikes is committed to ensuring that our website is accessible to as many people as possible, regardless of technology or ability.

We are based in East London, United Kingdom, and primarily serve customers within the UK. International orders may be accepted at our discretion.

Lively Ebikes operates as a UK-registered business under the name Denis Baciu trading as Lively Ebikes.
 

Our Commitment

We aim to provide a website that:

• Is clear and easy to navigate

• Uses readable fonts and structured headings

• Allows zoom functionality through standard browser controls

• Includes descriptive product imagery

• Works across modern browsers and devices

We are continuously working to improve the usability and accessibility of our website in line with best practices and the principles of the Equality Act 2010.
 

Ongoing Improvements

Our website is custom-built using Wix and maintained directly by our team. We regularly review content, images, and layout to improve accessibility and user experience.

If you encounter any accessibility barriers while using our site, we welcome your feedback so we can address the issue promptly.
 

Contact for Accessibility Support

If you experience difficulty accessing any part of our website, please contact us directly by email:
 

Email: support@lively-ebike.co.uk
Response time: We aim to respond within 24 hours (Monday–Friday).
 

When contacting us, please describe the issue and the page you were trying to access so we can assist you effectively.
 

In-Person Services

Lively Ebikes is based in East London. For customers requiring in-person bike services, meeting details and location information are provided after a deposit is received, for security purposes.

We appreciate your feedback and are committed to improving accessibility wherever reasonably possible.

Thank you for visiting Lively Ebikes.